This could be an example of a time when you faced something unexpected, or you were approached by a client about a concern.
Managers will often relate one or more questions to the role you are applying for.
The issues that you come across will often vary in complexity, with some situations requiring a simple solution and others demanding more thought and skill to overcome.
Business managers will spend a lot of their time solving problems and consequently require their employees to be creative and intuitive when it comes to addressing them.
Effective problem solvers are those who can apply logic and imagination to make sense of the situation and develop a solution that works.
Even if it doesn't prove as successful as you had hoped, resilience is important, so you can reassess the situation and try an alternative.
When problems do occur, employees are expected to use their initiative and develop suitable solutions to avoid the situation escalating into something more serious.
There are many situations where problems could present themselves in the workplace, from a client concern through to assisting a technical team resolve a website or database error.
If problem solving skills are an integral part of your role, it is likely that you will have to complete some kind of assessment during the application process.
There are a number of forms that a problem solving question can take, but the majority of them will be scenario-based.