Six Sigma Case Studies In Service Industry

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A look back in history indicates that the implementation of Six Sigma principles was pioneered by Motorola Company in 1980s.

Motorola has always been a high tech company, offering highly reliable products.

They saw that the Japanese companies were doing 2000 times better than them.

This was due to the fact that Japanese had been using similar technologies for a longer period of time.

He created the original statistics and formulas initiated the implementation of Six Sigma methodology.

Convinced in the huge success that this methodology would have, he presented the ideas to CEO Bob Galvin.The ultimate goal of this methodology is to create products or services with less than 3.4 defects per million products or services produced.Witnessing its benefits, many of world’s most famous and successful organizations have decided to implement and integrate Six Sigma principles in their business processes.Nowadays, organizations are constantly striving to understand and meet the customer’s expectations by focusing on the quality of the products offered.Luckily, there are many tools and techniques available which enable management to improve the quality of their products and services.Six Sigma has proven to be one of the most successful tools in this regard.Six Sigma is a methodology which uses specific principles and mechanisms that ensure excellence within the organization.We may wonder where will the Six Sigma journey lead us to.This path, however, will certainly be challenging while we seek perfection.Motorola’s customers were unhappy with the product defects and customer support.On the other hand, Japanese had already built an amazing quality standard that many American companies simply could not keep up with.


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